Covid-19: information for providers

TURAS Care Management (Daily Safety Huddle Template)

The TURAS Care Management (Daily Safety Huddle) is now in place for all of our registered care homes, and the old method of reporting has now stopped. You must report by 12pm every day, and additionally escalate any urgent requests by email to ProviderEscalations@aberdeencity.gov.uk

 Providers Briefing - Safety Huddle Tool (9th October 2020)

For more support from the NES TURAS Care Management Team:

• User Guides, FAQ’s, Video walkthroughs can be found here: Turas Care Management User Guides and FAQs

Contact email nes.caremanagement.support@nes.scot.nhs.uk

In December 2020, taking into consideration feedback received and in collaboration with sector representatives, the decision was taken to re-instate the online Microsoft Form daily reporting method.

We reviewed and amended the form to make it as easy as possible for completion, whilst ensuring it still captures all the required information to ensure appropriate supports were in place.

The link to the form is as follows:

Non-Residential Daily Huddle Form

The purpose of this form is for Non-Residential Providers to report the COVID - 19 status of clients and staff, and to also highlight any staffing levels of concern.

The details from the completed forms are then transferred into a daily report, which is shared with the multi-agency Non-Residential Assurance Group. This ensures we have an accurate and up-to-date picture across the city, whilst also alerting us to any trends or areas in which further support is required.

PPE

To highlight any urgent PPE requirements / issues, please email ProviderEscalations@aberdeencity.gov.uk

Urgent PPE requirements are categorised as follows:

When emailing, please state the RAG status and any relevant information, including name, email address and contact details.  You will then be contacted by the most appropriate member of the Aberdeen City Health & Social Care team.

Weekends

Should urgent support be required over the weekend, the following Out of Hours Services should be contacted:

The method of reporting on staff testing has transferred over to the TURAS Care Management system. As of 9th October, this is now the only reporting method required to be completed.

The TURAS Care Management staff screening form should be updated on a daily basis, and saved as a draft. The form will only allow users to save as a draft until the Sunday of the week. This is to assist with accidental early form submissions.

Completed forms must be submitted before noon on the Monday.

The reporting week now runs from Monday to Sunday.

Staff who previously tested positive for Covid-19, are exempt from being re-tested during the weekly cycles, for a period of 90 days (from their initial illness onset).

You are also reminded to have clear social distancing practices in place for all staff, especially when they are not wearing PPE and on breaks. You should clearly indicate these requirements to staff on a regular basis, including the use of good hand hygiene.

Details on the process for staff testing can be found on the flowchart and national guidance documents below, which include weblinks for requesting and recording test kits.

How to perform Lateral Flow Testing - TURAS Learn website

Care home visitor Lateral Flow Device Testing 14th December 2020

Guidance on Asymptomatic Staff Testing (27th October 2020)

Testing for Symptomatic Staff or their Household Contacts

• Staff DO NOT ATTEND WORK if have any of the three “classic” symptoms of fever (≥37.8°C), new continuous cough, or a loss of taste or smell.
• Symptomatic staff should book a test via NHS Grampian.
• If any of the household contacts of health and care staff have the three “classic” symptoms of fever (≥37.8°C), new continuous cough, or a loss of taste or smell COVID 19 symptoms they should be tested via this route as well.
• This link will take you to the Staff Covid-19 Testing Form
  • Click here to visit Covid 19 webpage
  • You can also send an email to the Covid-19 Testing Team to request a test at: staffcovid19testing@nhs.scot

Please provide relevant details on your email, including Name, Contact Number, Symptoms start date, and work area/job title.

Testing Update for Staff Who Cannot Drive 

• Staff testing will include a community testing facility.
• A team member can visit people at home for those who cannot drive.
• NHS, HSCP, Social Care Providers, Care Home, Care at Home - children and adults - send forms as usual to the NHS email address.

Additional Information

National hub staff surveillance PCR testing –

• If a result comes back inconclusivestaff should simply re-join the following week’s surveillance testing. Please advise staff of this.
• If the staff member remains asymptomatic – there is NO requirement for the staff member to be re-tested by another route, other than their LFD tests, in the interim.